Purchase Order Bookings
Payment in full must be received and cleared before the start of the Event. If you have booked using a purchase order number, please ensure that payment has been made prior to attendance. Thank you.
Substitutions
To request a substitution the Customer must notify CSC in writing by email to [email protected]
Substitute Delegates will be accepted up to two weeks prior to the event date, subject to prior notification to CSC via email to [email protected].
Substitutions made within 14 days of the event will be subject to an administration fee of £35, payable upfrontCancellations
Cancellations
The Customer must notify CSC of a cancellation in writing by email to [email protected]
In the event of cancellation by the Customer, cancellation fees will be due as follows:
- if an order is cancelled for any reason up to 30 days prior to the event date, the Customer is entitled to a full refund
- if an order is cancelled within 30 days of the event date the Customer is not entitled to any refund unless CSC are able to resell the place, in which case the Customer will get a refund less a £35 admin fee.
- if the Delegate fails to attend the event the Customer is not entitled to a refund unless it they have cancelled the booking in accordance with the above.
To request a refund in accordance with the above the Customer must notify CSC in writing by email to [email protected] and provide the information outlined below.
Refunds are issued via direct BACS transfer to your nominated account. Please be aware for BACS we will need exact account details:
- Account name
- Sort code
- Account number
Where this is required, the CSC will prioritise your account security.
CSC cannot transfer back to payment cards used to make the bookings on the website, as the website account is just a transfer account and the balance transfers to our main CSC current account at routine intervals.